Profile
Highly motivated and skilled professional with expertise in software architecture, embedded systems, and artificial intelligence. Proven ability to develop innovative solutions, particularly in the areas of smart agriculture and robotics. Strong background in both hardware and software development, with contributions to open-source projects. Fluent in Portuguese, French, and English.
Education
Ph.D. in Smart Agriculture: Robotique et traitement intelligent des données via intelligence artificielle
Ongoing at University Abdelmalek Essaadi
Master’s in Embedded Electronics & Telecommunications Systems
2021 at University Ibn Tofail
Bachelor’s in Industrial Maintenance
2019 at University Mohammed Premier
Experience
Technical Assistant (Smart Home & Surveillance) at CALLIT DEV
2026 - Present
- Provide technical support for EZVIZ security and smart home products.
- Assist with installation, configuration, and troubleshooting via phone and email/chat.
- Guide users to ensure optimal use of their systems.
- Skills: Customer Relations, Multilingual Support, Technical Support, Smart Home Systems
Team Leader at GofoFrance
2025 - 2026
- Managed daily attendance and monitored key performance indicators (KPIs).
- Coordinated with the France office to deliver quality feedback and implement service improvements.
- Trained new employees, followed up on performance, and maintained rigorous quality control of services.
- Handled internal communication, information relay, complex complaints, and escalations.
- Skills: Team Leadership, KPI Monitoring, Operations Management, Escalation Handling
Customer Service Representative – Dating Platforms
2021 - 2025
- Provided multilingual support for users, handling refunds, payments, cancellations, and account removals.
- Explained platform functionalities clearly and effectively to assist users with diverse needs.
- Ensured customer satisfaction through timely, empathetic communication and problem resolution.
- Skills: Multilingual Support, Customer Relations, Conflict Resolution
Team Leader & Full Stack Developer at INTELLCAP Corps
2020 - 2023
- Led a multidisciplinary software development team in building an underwater drone CV system.
- Established the software architecture for the drone’s 3D simulation system.
- Led the construction, testing, and deployment of new drone features.
- Applied Agile methodologies (Scrum/Kanban) using Jira and Confluence while following DevOps/SRE practices.
- Stack: Docker, Python, Gazebo, ROS, YOLOv5, Jira, Confluence
Trainee Embedded SW Developer at ONCF Morocco
2018 - 2019
- Developed a detection system for monitoring minor wheel slippage in trains.
- Stack: Arduino, C++
Certifications
- Electric and electrical tool safety by SNAPON
- NLW AI by Rocketseat
- AI for Devs by Rocketseat
- NLW Expert-React Native by Rocketseat
- JS-EXPERT by ew.it
- Initiation à la plateforme de calcul HPC-MARWAN by the Centre Nationale de Recherche Scientifique et Technique
- Solus-pro-international by SNAPON
- Scanner certification by SNAPON
- Electrical-safety-test by SNAPON
Skills
- Expertise in software architecture
- Extensive development experience with C++ and Python
- Proficient in software architectural principles and microservices
- Experience with event-driven architectures (Apache Kafka)
- Strong focus on developing distributed software systems
- Solid grasp of DevOps and SRE best practices, including CI/CD pipeline creation using Docker
- Advanced debugging skills in Python and C++
- Deep background in electronics
- Hands-on experience in computer vision, machine learning, and deep learning, with contributions to open-source projects on GitHub
- Experience with ReactJs, React-Native
- Team management and Agile frameworks (Scrum, Kanban)
- Customer relationship management and technical support systems
Languages
- Portuguese: Native (fluent in speaking and writing)
- French: Fluent (in speaking and writing)
- Spanish: Fluent
- English: Fluent